Customer Care

After the installation and testing phases, SAIP customers can count on an efficient after-sales service that translates into qualified technical assistance and the possibility of supplying spare parts.

Technical Support

For on-going support needs, we have set up a technical support service that can be contacted by phone or e-mail. In addition, our agents, who are present all over the world, are able to ensure timely and qualified on-site assistance.

Technical Assistance

Technical assistance is provided directly, on site, or remotely. Furthermore, our agents, who are present all over the world, are able to ensure timely and qualified assistance

Spare Parts Service

Thanks to our spare parts and accessories warehouse, you can receive spare parts and accessories promptly. The spare parts service can be contacted by phone or e-mail.

Supply of spare parts

Available promptly from our warehouse

Remote support

A remote assistance service can be activated, by downloading the appropriate program:


Clic here
to download

Training

Technology, to be of effective support to growth, must be known and used correctly. That is why we offer operator training services to get the most out of our machines and systems.

Customisation

Each plant is unique to us. Our commitment is to find the best possible solution to the customer’s specific need. No one finished product of ours is the same as another. Ours is a highly customised product, always.

Dedicated Team

From the outset, a team of experts will work alongside the customer to clearly define needs and objectives; they will research, screen and develop the best possible solutions.

Consulting

Our customer can benefit from targeted all-round consultancy; we are not only experts in machines and plants but also have a very good knowledge of materials and the world of polyurethane in general.

Revamping

We design and implement effective solutions to renew and increase the efficiency of your plant.